Privacy Policy

• •Company name — Lime Labs Ltd.
• •Trading names — LimeChain / Lime Institutional
• •Website — https://limeinstitutional.com/

Lime Institutional provides digital asset, blockchain infrastructure, tokenization, stablecoin, settlement, custody-integration, and institutional Web3 engineering services for regulated financial institutions, fintechs, digital asset infrastructure providers, and enterprise teams.

• •Privacy contact — privacy@limeinstitutional.com
• •Registered address — Sofia 1113, Sofia Municipality, Iztok District, 23A Dragan Tsankov Blvd., office 6, Bulgaria
• •Registration number — 204318511

We may collect the following categories of personal data:

2.1 Information you provide directly

• •Name
• •Business email address
• •Phone number
• •Company name
• •Job title
• •Country or region
• •Message content submitted through forms
• •Content download requests
• •Newsletter, report, event, webinar, or resource preferences
• •Information about your organization, project, request, or potential business need

2.2 Information collected automatically

• •IP address
• •Device and browser information
• •Pages visited
• •Referring website
• •Date and time of visit
• •Cookie identifiers
• •Website usage and analytics data

2.3 Information from third parties

We may receive business contact, company, or professional profile information from publicly available sources, business partners, CRM tools, analytics tools, event platforms, or lead-generation providers where permitted by law.

We do not intentionally collect special category personal data such as health data, biometric data, political opinions, religious beliefs, or similar sensitive data.

We process personal data to:

• •Operate, maintain, and secure limeinstitutional.com
• •Respond to contact, partnership, media, or sales inquiries
• •Provide requested downloads, reports, whitepapers, event access, or consultations
• •Manage content-download forms and related follow-up communications
• •Assess whether Lime Institutional services may be relevant to your organization
• •Manage business relationships and prospective client communications
• •Send newsletters, insights, event invitations, and marketing communications where permitted
• •Measure website performance and improve content, structure, and user experience
• •Measure marketing and advertising campaign performance
• •Prevent fraud, spam, abuse, and security incidents
• •Comply with legal, accounting, tax, and regulatory obligations

Where GDPR applies, we rely on the following legal bases:

• •Consent — for optional cookies, newsletter subscriptions, content preferences, and certain marketing communications.
• •Contractual necessity — when processing is needed to respond to your request, provide requested materials, or take steps before entering into a contract.
• •Legitimate interests — to operate and improve our website, secure our systems, develop business relationships, communicate with relevant business contacts, and measure business performance.
• •Legal obligation — where processing is required to comply with applicable laws.

Content downloads and marketing communications

If you submit a content download form, we may use the information you provide to deliver the requested resource and, where permitted by law, follow up with related Lime Institutional or LimeChain content.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at privacy@limeinstitutional.com.

We may still send non-marketing communications where necessary for legal, contractual, security, or operational reasons.

We use cookies and similar technologies to operate the website, understand usage, improve content, support marketing, and measure campaign performance.

• Essential cookies — required for website functionality, security, and basic operation.
• Analytics cookies — help us understand website performance and visitor behavior.
• Marketing cookies — help measure campaigns, understand engagement, and deliver relevant content.
• Preference cookies — remember choices such as cookie settings or form preferences.

Where required by law, we ask for consent before using non-essential cookies or similar technologies.

You can manage cookie preferences through the website cookie banner or your browser settings.

We use third-party tools and service providers to operate the website, measure performance, manage content downloads, support sales and marketing follow-up, send email communications, and measure advertising campaigns. These providers may include tools in the following categories:

• •Website hosting and infrastructure
• •Website analytics
• •Cookie consent management
• •CRM and sales operations
• •Email marketing and newsletter delivery
• •Content download and form management
• •Event and webinar management
• •Scheduling and calendar tools
• •Security, spam prevention, and fraud protection
• •Advertising, retargeting, and campaign measurement
• •Customer support and business communications
• •Legal, accounting, tax, and professional advisory services

We do not sell or rent personal data.

Depending on your location and applicable law, you may have the right to:

• •Access your personal data
• •Correct inaccurate or incomplete data
• •Request deletion of your data
• •Restrict or object to processing
• •Withdraw consent
• •Request data portability
• •Object to direct marketing
• •Lodge a complaint with a data protection authority

How to exercise your rights

To exercise your rights, contact us at privacy@limeinstitutional.com. If you are in the European Union, you may also contact your local data protection authority. In Bulgaria, the supervisory authority is the Commission for Personal Data Protection.

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy. Typical retention periods include:

• •Contact inquiries — as long as needed to respond and manage the relationship
• •Content download records — as long as relevant for business follow-up or until deletion is requested
• •Marketing subscriptions — until you unsubscribe or request deletion
• •Website analytics — according to the retention settings of the analytics provider
• •Contract, tax, and financial records — as required by applicable law

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure hosting, encryption where appropriate, monitoring, and internal confidentiality practices.

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date. If changes are material, we may provide additional notice where appropriate.

We may share personal data with trusted service providers, professional advisers, business partners where relevant to your request, and public authorities, courts, or regulators where required by law.

When we use service providers, they are authorized to process personal data only as needed to provide services to us and must protect it appropriately.

We may process or store personal data outside the European Economic Area. Where we do so, we use appropriate safeguards such as European Commission adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

limeinstitutional.com is intended for business users and is not directed to children. We do not knowingly collect personal data from children.

Our website may link to third-party websites, reports, tools, or partner resources. We are not responsible for the privacy practices or content of third-party websites.

For questions about this Privacy Policy or how we process personal data, contact:

• •Lime Labs Ltd. / LimeChain / Lime Institutional
• •Website — https://limeinstitutional.com/
• •Email — privacy@limeinstitutional.com
• •Address — Sofia 1113, Sofia Municipality, Iztok District, 23A Dragan Tsankov Blvd., office 6, Bulgaria